Frequently Asked Questions about Hardwood Floor Services

Our Dust Containment System is certified as being 99% dust free. It is the best system on the market today.

On the first day our Sanding Crew arrives, they will sand a small area of your floors and lay some stain samples for you.  Each floor takes to each stain differently, so in our experience we have found that the best way to show you what a stain color will truly look like is to show you on  your own floor in your home’s natural lighting. If you’d like, we can arrange to provide you with stain samples before the job begins as well.

You will receive a 2-3 hour window of time confirmation text the day before your scheduled work day. If you have a special time requested early enough, we will do our best to accommodate.

A large benefit to our water-based polyurethane is that it is quick-drying. Roughly 3 hours after the coat has been applied, you can walk on the floor. Please do so in a hard sole shoe, not bare foot or in socks. Furniture can go back 24 hours after the final coat has been applied. We suggest you wait one week for area rugs to go back. These suggestions will help keep your floors in the best possible shape.

Please electronically sign your proposal and then reach out to our office to schedule your project. A deposit will be required at the time of scheduling.

Unfortunately, no. Stairs, unlike floors, are a custom job—no two stair jobs are ever alike. The best way to get an estimate on the cost of stair work is to have one of our experts come out and give you an in-person review of your project. We can then present you with the best options for your stairs.

From in-home consultation to the start of work depends on our current job schedule as well as the material options you choose. Some materials may have to be be custom-ordered and can take several weeks to be delivered. We will keep you updated on the status of your project as often as possible. We welcome your cooperation and look forward to working closely with you through every phase of your project with us.

In many cases, wood floors respond to the lower humidity by contracting or shrinking. If the wood contracts significantly, small gaps may appear between the boards. This is normal but can be prevented with proper precautions. One way to help your wood floors keep their original look and shape is to make sure your home has proper humidity controls in place. This means using a humidifier to maintain optimal moisture levels. Keeping levels above 40% in the winter will help prevent gaps from appearing.

Yes. Try to avoid foam-backed rugs, which can retain moisture and dirt, thus causing damage to the flooring. Instead, look for waffle-pattern backed rugs. These are a much safer option. We also recommend you opt for natural, organic materials when possible.